Products are delivered using Australia post (registered mail).

Delivery times are as follows: 
Major capital cities: Approx. 2 - 5 days
country areas:  Approx. 3 - 6 days

International orders are sent by Australia Post, registered and insured.

Returns
Refunds or exchanges are not available unless the Product is faulty or damaged in transit.
If a product is faulty or damaged in transit, You may phone our Customer Service Department on (03) 9497 8000 and we will organise either a credit, refund or exchange. The product must be returned to us via Australia Post. We will pay for the return. Credit for any Products that you send back will be applied to your next order. Returns must be in original condition and packaging, with all accessories and received within 30 days of purchase.