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Company Overview Conditions of Use

 

Dedicated to Customer Care & Service

An Environmentally Ethical Company

www.boomerangtcr.com.au

Specialists in Laser Printer, Fax, Copier & Ink cartridges, Service and Support.

Remanufacturer of Reman and Premium Toner Cartridges.

Compatible Toner cartridges rebuilt in Australia for Australians.

Environmentally ethical and committed to a cleaner and safer Australia.


Providers of a vast range of products to support your office or home environment:

• Laser Printers
• Facsimile Machines
• Laminators
• Folders & Inserters
• Data Storage Devices
• Label Printers

• Colour Printers
• Photocopiers
• Shredders
• Guillotines & Cutters
• Multi-Media Printers
• Barcode/Thermal Transfer


Provide a single point of contact for support and expertise for all your computer consumables and Technical Service needs.

Inaugural Member of the Australasian Cartridge Remanufactures Association Inc. -ACRA.

Friendly, Experienced & Dedicated staff committed to providing a superior service.

100% Guarantee on our complete range of remanufactured Reman and Premium toner cartridges.


Toners and ink for today's printers
 

Quality Toner Cartridges

Boomerang TCR specialises in the remanufacture of toner cartridges for laser printers. Every cartridge is carefully inspected and then placed into our production line to be transformed into a Boomerang Premium or remanufactured cartridge. Every cartridge receives only premium parts and is quality tested to ensure clear crisp prints are produced every time.

 

Personalised Service

Boomerang TCR have a proud tradition of providing the highest levels of quality and service to all our customers. Whether you are Corporate, Government, Small Business or a private individual, you will be assigned an Account Manager who will record all purchases and detailed hardware inventory on our customer database allowing you to call and place your orders with confidence.

You will receive the attention of your own Account Manager as well as Technical Support specialists to help you when you need it most.

Boomerang TCR Guarantee

Our commitment to providing quality products and services is supported by our 100% guarantee on all Boomerang TCR Remanufactured & Premium toner cartridges. This guarantee extends for the life of the cartridge whilst in use. If during this time a defect occurs, please call us immediately and we will arrange to have the failing cartridge collected, repaired or replaced.

To further ensure your complete peace of mind, should one of our cartridges be proven to be responsible for damaging a printer then we will repair or replace the printer at no charge.

Please note, that it is essential that prior to the commencement of any repair work, we be notified and the work be authorised by a Boomerang TCR approved inspection. Failure to notify Boomerang TCR may result in Boomerang TCR not accepting liability.


Personalised Printer Servicing and Maintenance

The Boomerang TCR service division is your one stop printer repair and servicing solution! It makes good sense that the people who supply your cartridges also service and repair your printing machines. Here are some of the advantages of using our service division for all your problems.

• We service almost any brand or type of printer, fax or photocopier

• Response time within 8 working hours

• All repairs and parts come with a 3 month Warranty

• If the problem is caused by a Boomerang TCR toner cartridge, your service is free of charge!

There are many types of services that the Boomerang TCR Service Division provide. We have solutions to suit large national companies or smaller local businesses. These include:

Preventative Maintenance Contract
It is very important to keep your printing machines in good condition. Implementing a preventative maintenance plan reduces the risk of parts in your printers wearing out prematurely and guarantees that your printers are working at peak performance when you need them most.

Preventative Maintenance Agreement - 12 months
We supply the following services:

• Two scheduled "on-site" Preventative maintenance service calls

• Unlimited fault calls

• Parts incur additional costs

• 3- month warranty on parts supplied

• Response time within 8 working hours

A pre-contract service is required to ensure that the printer is at optimal operating efficiency for the contract period with any necessary parts replaced or recorded as exclusion to the contract with a service charge applicable if the part is to be replaced.

Our technicians will not replace any parts without first demonstrating the need and first obtaining your approval.

Casual Breakdown Servicing
If you only have one or two printers, or feel that a Preventative Maintenance Contract will not be economical for your company, Boomerang TCR's Service Division is great for casual or "Ad Hoc" servicing and repairs.

Our Service Division repairs "on-site". Our technicians will work in the background to minimise interruptions to your busy business. If we are unable to fix your printer on-site, we will give you options to help you make decisions to replace the malfunctioning machine.

Our standard rate is $99 Inc GST per hour per printer. If you have multiple machines, a fixed price may be negotiated.


Printer Sales

Boomerang TCR not only remanufacture toner cartridges, but also sell printers designed to suit your budget and meet your printing demands.

Whether you wish to upgrade your existing printer or you are tired of the expense and inconvenience of changing cartridges, Boomerang TCR have two purchase options available:

1. New Printers, Faxes and Photocopiers

Not only does Boomerang TCR have the best prices on NEW mono and colour printers, we also have the years of experience to advise on what printer best suits your office or personal needs.

Since our company produces toner cartridges and services printers, we know what brand and type of printers will provide maximum reliability and require minimal maintenance.

Don't be caught out! Cheap printers can be very expensive to run and maintain.

The more expensive the printer, the cheaper the cartrdiges. Never use the initial outlay price of a printer as an indicator of how much it will cost you to operate and maintain it in the long-run.

2. Reconditioned Printers, Faxes and Photocopiers

Are you operating on a limited budget?
Need to replace your existing printer?
Don't have thousands of dollars to spend?
Need a reliable product and value for money!

No Problems! Boomerang has the solution for you!

Why not consider one of our fully guaranteed RECONDITIONED printers?

Each printer is disassembled, cleaned and re-fitted with only premium new or reconditioned parts, where required, and will perform at peak efficiency at a fraction of the cost of a new printer.

Every reconditioned printer comes with a warranty that will further ensure your complete peace of mind.


Company Profile


100% Australian owned with offices in Melbourne, Adelaide and Brisbane.

The merging of TCR Pty Ltd and Boomerang Imaging Supplies in 1999 formed one of the largest service orientated manufacturers and suppliers of printer and allied consumables in Australia.

TCR was established over seventeen years ago and was one of the first in the cartridge recycling industry and was a founding member of the Australasian Cartridge Remanufacturers Association Inc. ACRA.

Boomerang Imaging Supplies was formed in 1991 as a division of Gestetner lasers and was the first printer manufacturer to ship and recommend the use of recyclable products.


Why Remanufactured?

Using remanufactured Toner Cartridges is both an economic and environmentally responsible decision.

In Australia alone, over 18 million Toner Cartridges are discarded annually, contributing to a staggering 5,000 additional tonnes of material going to landfill. Not only do these needlessly discarded cartridges take up value landfill, they pose a serious risk to soil and groundwater quality.

Manufacturing new, "original" cartridges, consumes far greater reserves of energy and resources than remanufacturing used cartridges.

Boomerang TCR takes great pride in ensuring that every recyclable component is fully utilised without compromising the quality or reliability of our product. At the end of its life span, all cartridges are disassembled and sent to a recycling centre where the components are granulated and converted into household items such as furniture and playground equipment.

At Boomerang TCR, remanufacturing involves disassembling used cartridges, replacing worn or damaged componentry with premium new or reconditioned parts and finally filling with toner. We don't just simply refill the cartridges.

We take such pride in our manufacturing and quality assurance processes that we confidently provide a 100% guarantee on all manufactured goods..

In the unlikely event that one of our cartridges fails or does not live up to expectation, simply phone your Account Manager and they immediately organise collection, repair or replacement.

"Recycle for the Future"

Contact Details

Location: Boomerang TCR Pty Ltd
209 Grange Road Fairflield
Melbourne, Victoria, 3078

Telephone: (03) 9497 8000

Fax: (03) 9481 3888

Email: melb@boomerangtcr.com.au

Website: www.boomerangtcr.com.au


Call your Account Manager Now

(03) 9497 8000

 

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